However, it is observed that some outside agents in connivance with designated staff are still doing their business in the name of bribing officials through misguiding the gullible public. The establishment of Suwidha Kendras for rendering various public services under one roof is a major reformatory measure that requires to be lauded. Suggestions in not more than 200 words can be sent to by Thursday (August 25) What can the authorities do to rein in defaulters and solve the perennial problem of encroachment once and for all? In several markets, shopkeepers and hawkers have encroached upon areas outside establishments, leaving little space for pedestrians. Ultimately it’s our duty also to help in maintaining public property. There should be a help desk to guide illiterates and fill in their forms. A token system should be started to avoid long queues, people should sit in the hall and go to the window only when called. Suwidha Kendras are a very good facility, provided the common man faces no harassment at any level. Also, more ACs should be there for the convenience of those waiting in the long queues. Water coolers are at the centres, but these rarely function due to lack of proper service.
There should be cold water facility and proper public utility services. Online registration should be there to avoid rush. The government, therefore, should rein in these touts. Long queues and the resulting long wait force people to take their help. Not only illiterates, the educated as well are at their mercy. Another big problem is that these centres are dominated by middlemen and touts who charged hefty fees to get the job done.
As a result, visitors are made to wait for hours to get their work done. “The server is down” is the common excuse of the staff at these centres. The main problem is that of technical glitches. Even though these centres are a one-stop solution, visitors continue to face many problems.
The government has opened Suwidha Kendras to provide services, such as birth and death certificates, issuance of arms licence, PAN card, Aadhaar card, marriage certificates, etc, under one roof.
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